We offer
ONE MONTH money back guaranteeon all our products. This one
month guarantee begins on the day when you will receive the goods. If you
are not satisfied with the quality of any product, you can return your
purchased item with in 4 weeks time, your payment will be refunded as soon
as we receive goods. You can also replace your items with another product
within one month of purchase. For details and our returning address please
see our contact us page.
How can we make online
retail order on VENUS WORLDWIDE WEBSITE? Before you buy any item ,please mention quantity of particular item in
BOX
and then click on button
then first choose your currency, give your complete postal address, shipping
method and your
card details.
If we face some problem
while ordering online, what should we do?
We request you to contact
our online payment company 2 checkout in USA at following numbers. 1-877-294-0273 toll-free in U.S.
& Canada
1-614-921-2450 international callers
0871-871-8283 toll-free in UK & Northern Ireland
Customer Service Support Center between 8:00 AM and 6:30 PM (Eastern
Standard Time), Monday through Friday and 9:00 AM to 5:30 PM on Saturday.
If you need further assistance or information you can also Email us
Can we buy in currency
other than US $? Yes, when you will go to our buyers page, you will have the option of
choosing your currency. When you will choose your currency, our prices will
automatically will be converted to your requisite currency. For non-US
currency, payment options are limited to Visa and Master Card.
What are shipping methods? We ship all parcels via Registered postal service
and it is FREE of cost. We
also offer DHL delivery, however you will have to pay US $ 49.99 DHL service
charges for orders less than 1/2 kg. If your order is above 1/2 KG, DHL
service charges will increase accordingly, in such case We will email you
about total weight and extra DHL service charges at the time of shipment.
How much time will it take for an order to reach me
after shipment? Normal standered delivery takes about 7 to
10 days and DHL delivery takes about 3 to 5 days.
Is Venus Worldwide supplying quality
products to wholesale distributors only ?
Venus Worldwide is supplying
its quality products to wholesale distributors as well as retailers and consumers
all over the world.
In which countries
VENUS WORLDWIDE is supplying its quality products?
Venus Worldwide ships
its quality products worldwide. Our main business markets are
USA, Mexico, UK, Germany, Italy, Australia, Japan, South Africa, Korea, Denmark, Spain,
France, Norway and all other European
countries.
How can we buy Venus Worldwide products ?
If you are a wholesale distributor, Simply let us know the reference number of products in
which you are interested. You can contact us via
E-mail ,
fax, phone, or letter. On receiving the inquiry our sales manager will
contact you with all your requisite details and
WHOLESALE PRICELIST. If you want Venus products for your
personal use or you are a retailer, you can buy online.
What are complementary
offers of VENUS WORLDWIDE?
We offer buy 2 get 1 free on
most of our products
We offer a free leather pouch
of value US $ 10.00 with each (Barber, thinning and Grooming scissors)
We offer you free worldwide
delivery
Being a real manufacturer our
prices are much lower than other suppliers. Wholesale as well as retail
prices.
What is minimum quantity
order?
If you are a wholesale
distributor, then contact us for our minimum quantity order. If you are a
retailer or consumer, you can even buy a single product online at our
website.
We don't have minimum quantity order requirement for any retail order.
What is method of Payment ?
We prefer following methods
of payment. 1-
Online payment option:
All credit cards orders are accepted at our web site. We accept online
orders via www.2chekout.com World
famous US based Online Payment company.
2-
Western Union:
If you have no credit card, you may use this option to make us the payment.
Payment should be payable to our Sales Manager.
Mr. Armughan Riaz. When you make order by western union, If you have any
question regarding western union payment option you may
email us for further assistance.
Together with Western Union MTCN number , please email us the following
information :
Item name(s) with Item number(s)
Quantity
Buyer name/return shipping address
Buyer email address and or phone number
We will contact you once we receive your order via e-mail and provide
further info. Your order will be processed as soon as payment is received.
We offer free worldwide delivery by standered method, if you are interested
in DHL delivery please include US$ 49.99.
3- For Wholesale orders, we accept payment via Wire Transfer.
Please contact us for our banking detail to make payment via T/T.
What is Buy two and
get one free policy? When
you buy two barber
scissors you simply
email us the
reference number of your requisite free pair of barber shear, When we will
receive your email, we will dispatch you 3 shears.
We offer you buy
two and get one free on most of the products except grooming scissors,
comedone extractors and our special offers. When you decide to get two
products of your choice of same category e.g barber scissors, you just
have to pay for only two shears and let us know the 3rd scissors via
email in which you are interested ,we will dispatch your all 3
scissors at price of 2.Please note price of 3rd free scissors should be
equal or less than any of the other two shears for which you are paying.
e.g if you buy two scissors one of 99 and other of 120,then price of
third scissors should be equal or less than 120.
What should I expect to happen
once I place an online order?
As soon as you place an order we
will send an email confirming that your order has been received (your
order number will be included); this e-mail should arrive within
approximately 24 hours.
What is delivery time of shipment ?
Retail orders are shipped
with in 2-3 business days. In the event of any order that cannot be
processed within specified time, Venus Worldwide will inform the customer at
the earliest. Shipping status is informed to customer via email as soon as
order is shipped.
What if an item I have ordered is
out of stock?
Although we make every effort to
maintain stock and satisfy our customers, occasionally we are out of certain
items. If we are out of stock on an item that you have ordered, we will
notify you via e-mail. Any changes will be reflected in your order total as
well as your shipping confirmation.
How do I change or cancel an order?
If for any reason you would like to
cancel or change your order with Venus Worldwide, please write to Customer
Service as soon as possible. We will do everything that we can to
accommodate your request. We cannot cancel or change an order once
entered the shipping process.
What is type of stamping on Venus
products ?
Any company's logo can be
printed on the instrument as well as on tags .Stamping of any company's
brand name is done only on wholesale orders. Stamping methods are Etching
and screen printing
Give us some packaging details ?
Usually each and every instrument is packed in polyethylene
bags ,then these instruments are packed in card board boxes. We are
also producing high quality leather cases as well. Instruments are also
packed in blister packing, pouch packing and velvet cases.
How can we have Venus Worldwide Catalogue
?
Every year we are producing new styles
of instruments, so to keep yourself up to date with our products, contact us for
our latest addition of catalogue.
What to do if the product you are looking
for is not given on our web site ?
If you have any style of instrument that is not given on
our web site, you can send us sample for duplication ,or simply give us
reference from any web site or you can send us picture of that product.
Hopefully you will be satisfied with our quality working and price of the
same instrument.
What are your whole sale
Prices?
Please
contact our
sales manager for our wholesale prices. ALL
PRICES ARE SUBJECTED TO CHANGE WITHOUT PRIOR NOTICE.
If you have any question in mind ,or you need further
information and assistance ,please don't hesitate to
contact us. Venus
Worldwide will always be at your best service.
Western Union: 